Refund policy

Return, Damage & Warranty Policy

Final Sale Policy

All products sold by Aéré Euca are sold on a final sale basis. By completing a purchase, the customer acknowledges and agrees that all sales are final and no returns, refunds, or exchanges will be accepted except as expressly stated in this policy. Accepted returns will be subject to a 5% restocking fee.

Returns will not be accepted for reasons including, but not limited to:

Change of mind
Buyer’s remorse
Incorrect product selection
Incorrect size, color, model, or variant
Dissatisfaction with appearance or performance
Normal wear and tear

Damaged Products — Sole Exception

Returns or replacements are only accepted if the product arrives damaged due to shipping or manufacturing defects.

To qualify for a damage-related claim, all of the following conditions must be met:

Damage must be reported within Fourteen days of confirmed delivery.
The product must be unused and in original condition.
Original packaging, including all components, accessories, inserts, and documentation, must be included.
Clear photographic and/or video evidence of the damage must be provided.
Valid proof of purchase is required.

Failure to meet any eligibility requirement will result in denial of the claim.

Definition of Damage

“Damage” is strictly defined as:

Structural or functional defects
Manufacturing defects
Shipping-related breakage occurring prior to delivery

The following are not considered damage and are not eligible for return or replacement:

Minor cosmetic variations or imperfections
Normal wear and tear
Damage caused by misuse, abuse, negligence, or improper handling
Damage caused by improper installation or maintenance
Damage occurring after delivery
Unauthorized alterations or repairs

Inspection & Approval

All damage claims are subject to review and approval by Aéré Euca. We reserve the right to:

Request additional documentation or evidence
Reject claims that do not meet eligibility requirements
Determine, at our sole discretion, the appropriate resolution

Submission of a claim does not guarantee approval.

Resolution

If a claim is approved, Aéré Euca will determine the resolution, which may include:

Replacement with the same or comparable item
Store credit
Refund to the original payment method

Refunds, if approved, will be processed within Seven business days following approval. Original shipping fees, handling fees, taxes, and other non-refundable charges are not refundable unless required by law.

Shipping & Risk of Loss

Customers are responsible for all return shipping costs unless otherwise stated in writing.
All returned items must be shipped using a trackable shipping method.
Aéré Euca is not responsible for lost, delayed, or damaged return shipments.
Risk of loss transfers to the customer upon delivery.